How to Request a Refund

How to Request a Refund

If you need to request a refund for your sponsorship, please follow the steps below.

Steps to Request a Refund

  1. Complete the Refund Request Form
    All refund requests must be submitted through our official form: [Refund Request Form Link].

    ⚠️ Refunds are not issued automatically. A form submission is required.

  2. School Notification
    Once your request is submitted, the school connected to your sponsorship will be notified.

  3. Processing Timeline
    Refunds take up to 10 business days to process. You will be notified once your request has been reviewed and approved.



    • Related Articles

    • How to Make Change Request to Your Files

      How to Edit Your Files or Make Change Requests When you receive your draft files, you have two ways to request edits or provide feedback. Option 1: Google Drive (Preferred) Video Overview: Click here We provide a Google Drive link for your media ...
    • How to Upload Content for Your Play1 Media Project

      How to Submit Content for Your Media Guide or Team Yearbook At Play1 Media, our goal is to make it easy for schools and booster volunteers to create beautiful, professional-quality media guides and team yearbooks. Whether your publication is for ...
    • How to See Reporting on Your Play1 Account

      ? Please Note Sales data shown in your Play1 account is subject to change based on chargebacks and refunds. If you need a preliminary report, email support@play1.io . A final report will be emailed to you once your project is complete. ⚠️ Additional ...